S P A provides maintenance services for the clients that already have working SAP solutions. The service consists in remote support of the client’s SAP administrators (technical support) and users that work on SAP system (application support) as well as outsourcing services.
Maintenance services are provided under a permanent agreement and help reduce SAP maintenance costs. The costs of using the system may be planned in advance. The system is supervised by specialists who thanks to their wide expertise in many SAP implementations solve problems quickly and efficiently. Thanks to that the system users may focus on their essential duties and administrators may improve and develop IT solutions instead of currently dealing with repetitive users inquiries.
The cooperation scope is defined separately with each client and may include:
S P A continually controls the security and efficiency of the systems used and assists in system development planning. This gives the client a guarantee of non failure of the system and security and allows focusing on other areas of operation.