Dynamics 365 - Customer Service

MICROSOFT DYNAMICS 365 FOR FIELD SERVICE / CUSTOMER SERVICE

For all companies wanting to distinguish themselves through excellent service, the service component of Microsoft Dynamics 365 for Customer Engagement provides ideal software support. The CRM Microsoft Dynamics 365 for Customer Service and for Field Service allow you to provide, among others, all customer data, case information, service history and support knowledge on the desktops of customer service representatives and supervisors. Access to service level agreements and using an automatic call management service means employees are optimally supported to guarantee consistent service. In addition, the processing time of service requests can be significantly reduced through automated assignment, routing and automatic reply messages.

PREDICTIVE MAINTENANCE WITH FIELD SERVICE

With Dynamics 365 for Field Service, you can manage your field service professionally. Intelligent planning, support for mobile devices and remote monitoring increase customer satisfaction. Excellent service is more important than ever and a key differentiator as compared to competitors. Be with your customer before damage occurs.